As part of our commitment to getting issues resolved as quickly as possible for our clients, we also provide Remote Support. This means that we can (in most cases) log into our clients’ PCs/Servers via a secure channel from our offices and get to the source of the problem within a few minutes.
Tech support can be provided via:
There are primarily two types of tech support:
IT Infrastructure Support
Infrastructure is the foundation of every IT organization.
This primarily covers – (a) Operations and Support, (b) Maintenance, and (c) Provisioning.
Operations and Support covers daily system monitoring, periodical security monitoring and troubleshooting of all IT infrastructure-related issues.
Maintenance includes conducting periodical updates, upgrades and maintenance of systems hardware, software and other related infrastructure, as and when needed.
Provisioning encompasses revamping existing servers or installing new ones, in compliance with the operational needs of the client. It also includes detecting and rectifying technical issues, offering recommendations on infrastructure-related upgrades and enhancements.