Remote Support

As part of our commitment to getting issues resolved as quickly as possible for our clients, we also provide Remote Support. This means that we can (in most cases) log into our clients’ PCs/Servers via a secure channel from our offices and get to the source of the problem within a few minutes.

Datacenter support

Cloud support

Web Hosting support

Helpdesk support

Product support

Remote IT support services

Support

We have found that most issues are resolved within 30 minutes.Technical support (often shortened to tech support) refers to a range of user-friendly assistance that companies offer to their customers on technical issues with products like software, mobile devices, or other equipment. These are support services that aim to troubleshoot users’ common problems and differ from product training that provides guidance in using a product effectively.

Tech support can be provided via:

Phone
Email

There are primarily two types of tech support:

IT Infrastructure Support

Infrastructure is the foundation of every IT organization.

This primarily covers – (a) Operations and Support, (b) Maintenance, and (c) Provisioning.

Operations and Support covers daily system monitoring, periodical security monitoring and troubleshooting of all IT infrastructure-related issues.

Maintenance includes conducting periodical updates, upgrades and maintenance of systems hardware, software and other related infrastructure, as and when needed.

Provisioning encompasses revamping existing servers or installing new ones, in compliance with the operational needs of the client. It also includes detecting and rectifying technical issues, offering recommendations on infrastructure-related upgrades and enhancements.