Terms And Conditions

Terms And Conditions For Server Hosting

The following terms and conditions should be read and agreed upon by the customers before taking the services. However, the terms and conditions apply to all the people who have business relationships with Synetal Solutions. We offer the following services to our clients:

Data Backup And Restores

• User is responsible to protect their respective applications and data that are not provided by the Synetal Solutions unless there is a mutual agreement between each other to retain the backup of the client
• We will not assure any service that is pertained to data backup for the users who have admin and root privileges. In case of any backup failure, we would take the necessary action to retrieve the data.
• Customers have to understand, Synetal Solutions is not responsible for data loss, data theft, or corruption of the data. You need to take up the entire responsibility of data or files while transferring and maintain the local backup of your data to recover in case of any loss or failure. We are not accountable for any data loss, claim or damage that is caused by inadvertent backup failure.

CPU, Bandwidth, And Disk Usage

• Allowable disk and CPU usage

• Hosting space provided by the Synetal Solutions has adhered to the terms of the Agreement and the Acceptable Use Policy

• Hosting space shared will be used to store web files, active emails, and content of the user’s website. The hosting space will not store media files, emails, or other content, including offsite electronic files, emails, and FTP hosts. Synetal Solutions has the right to review the user’s account to check the CPU, disk space, and other resources that are being used as per the agreement and Acceptable use policy. Synetal Solutions has all the rights to terminate the services, impose additional charges or delete the content from the websites that are found to infringe the terms and conditions of Synetal Solutions .

• Dedicated and VPS usage is confined to a few of the resources allocated to the specific plan you have purchased.

• Bandwidth Usage

• Bandwidth allowance is not confined to the shared servers. Resellers or dedicated or VPS servers are not allowed to exceed the bandwidth usage as per the plan that was purchased. You can view the usage in your control panel.

Uptime Guarantee

Any shared or reseller server has a high downtime and could not meet the assured uptime, then the user can receive a monthly credit to their account. This does not apply to the planned maintenance. Credit approval solely relies on the discretion of the Synetal Solutions and the provided justification by the user. Synetal Solutions will not consider the justification given by the third parties. The server uptime is the time reported by the server and the Apache web server, this time reported may vary from other services. Users can mail to Support@synetalsolutions.com to raise the ticket along with justification to our billing department. Uptime guarantee can be availed by the shared and reseller solutions. Downtime of the dedicated server for the specified time is covered in the network guarantee and this is not at all pertained to uptime guarantee.

Management And Support

As per the clause mentioned in the Service Level Agreement, we will strive our best to resolve your issues at a faster pace. You can reach us by phone or through email:

• 24/7 technical support is provided for P1 Faults and you can call us to raise other faults during business hours.

Synetal Solutions Shall Not Responsible To:

• Provide maintenance and support to the applications that are not related to Synetal Solutions unless there is a mutual agreement between both parties

• Retrieve the Non-Synetal Solutions provided applications, managed hosting server, or other data in case of backup failure unless it is agreed separately with you;

• Anything that is beyond the Managed Hosting Service along with uploading the data beyond the limitation and the data generated by the Managed Hosting Server on behalf of you.

Synetal Solutions Responsibilities:

Our responsibilities for the customers who do not have root/admin access

1. Supply, maintain, and monitor the Managed Hosting Server in real-time

2. Monitor the CPU, RAM, and storage utilization of the Managed Hosting Server;

3. Set up the base configuration of the Managed Hosting Server, the Operating System and the applications provided by the Synetal Solutions ;

4. Provide technical support for the service-related glitches;

5. Maintain, upgrade and support the operating system and Synetal Solutions Provided Applications on a regular basis; and enforce the initial setup of the Managed Hosting Service;

6. Provide backup to the operating system settings, Synetal Solutions Provided Applications, and file data as per the Back-up schedule clause 12;

7. In case the Synetal Solutions could not repair the fault in the Managed hosting server then the team will strive to troubleshoot the issue and restore the Managed hosting server to its normal state within less time span

Security

The user who breaches or escalates the network security privileges are liable to criminal and civil charges. Examples of violation include gaining unauthorized access, scanning the traffic entering and leaving the network systems, causing interruption to the service of the other users, mail bombing, flooding, forging the TCP-IP pack header, or header information of email, carrying out any other network-based attacks, etc. are terminated from the services and are imposed with security violations.

Cancellations

The user who would like to cancel the account may request for cancellation through a call or email (Synetal Solutions.) at least 2 weeks prior to the end of the current month. Please include the last four-digit credit card number that you have provided to us along with your cancellation request for verification purposes. The client account is renewed on the first day of every month, until and unless clients request the termination of the account.

Termination Of Inactive Domains

All the Inactive domains which are not working from our servers will be terminated automatically without any prior notice. We are not responsible for the further consequences.

Refund Policy

We strive to provide superior quality services that meet your business needs.

In the event case, if the user is not happy with our services, we give a refund. The refunded amount will be deposited directly into your bank account in seven business days from the day of processing.

If the amount is paid via credit card, then we refund the amount to the credit card with the details provided at the time of availing of our services and in case, if you have paid via payment gateway, then the amount will be refunded to the same account

Only first-time account holders are entitled to a refund. For instance, if you have registered and deleted the account with us and again re-registered on the website or created a second account with us, then you are not eligible to get the refund.

We do not refund the total amount that was paid on software, we curtail the administrative fees and installation fees on purchased software or domain name. Refund requests would be taken into consideration only for 30 days from your purchased date and the amount would be refunded on a prorated basis.

Taxes paid on the software or service are not refundable. However, users can claim their tax amount directly from the government.

Users cannot get the claim when his/her services are hampered or blocked from running of illegitimate activities like spam, torrent, etc. in their websites Users can submit the refund requests by our ticketing system or via email. Users have to send the service cancellation request from the email account that was given at the time of purchasing, requests received from other accounts would be considered as an invalid one. Requests submitted past 30 days would not be considered.

Privacy

Synetal Solutions ensures to protect the data that was collected from the customers. Any alteration made to the page will be posted on this page and acknowledged to you via email.

Customer Access

• As per the standards, users are not given admin/root access to the Managed Hosting Server. Synetal Solutions provides FTP access to the web servers and Remote SQL access for SQL servers.

• If you want the admin/root access to the Managed Hosting server to deploy and manage the Non-Synetal Solutions provided applications, then you are approved with it.

• Services and support commitments are applied as per the access privileges chosen by the customers

Our Rights

Premises of Managed hosting services are subject to change. In case of such change, we would notify you prior to one month. We ensure to provide the same level of service that was provided to you earlier. We bear the total expenses incurred for moving the services.